Terms & Conditions

Hotel Bookings

Deposits

We charge a 50% deposit. Rooms and stays booked as part of a special promotional offer should be paid in full upon booking and are non-refundable, but they can be transferred to an alternative date.

Cancellation Policy

In the event of a cancellation made within 5 days of arrival, guests will be responsible for payment in full.  For bookings of 2 rooms or more, and/or 3 nights or more, and/or special events, public holidays or discounted offers, we require a minimum of 14 days’ notice of cancellation or amendment of any reservation, otherwise guests will be responsible for payment in full.

Pets

We reserve the right to charge for any damage to the property for repair or replacement, and/or for any deep cleaning required, caused by your pet during your stay.

Restaurant Bookings

Fernery Restaurant Deposit and Cancellation Policy

A deposit of £50 per person is required when making your reservation, which will then be credited to your final bill.

Deposits are fully refundable if a cancellation is made at least 72 hours’ prior to your booking. Deposits are non-refundable for cancellations or significant amendments with less than 72 hours’ notice, and for no shows.

Artisan Rooms Restaurant and Afternoon Tea Deposit and Cancellation Policy

There is no fee for cancellation with 72 hours’ notice.

A cancellation fee of £20 per person will be charged for no shows, late cancellations or significant amendments with less than 72 hours’ notice.