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Frequently Asked Questions

We have compiled the below list of frequently asked questions ahead of your stay.

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Accessibility

Do you have any accessible rooms? caret-down

We have one room available on the ground floor called Bramble. It has a super king bed that can be twinned, walk in shower and low bath all on one level. An accessible wardrobe is also available in a spacious dressing room area.  For more information click here http://thegrove-narberth.co.uk/rooms-suites/poyers-cottage/bramble/

Do you have a lift? caret-down

We do not, however the team are always on hand a to help you with your luggage.

Amenities

Can I order flowers and wine in advance of my stay? caret-down

Wine, Champagne, flowers and chocolates are all available to order in advance. If you’d like to order any of these items, we’d appreciate it if you give us 1 week’s advanced notice.

Arrival

What time is check in/out? caret-down

Check in is from 3pm and check out is at 11am.

Booking

Do you require a deposit?   caret-down

Hotel Bookings

We charge a 50% deposit. Rooms and stays booked as part of a special promotional offer should be paid in full upon booking and are non-refundable, but they can be transferred to an alternative date.

Fernery Restaurant Bookings

A £50 deposit, per person, is required on booking. This is fully refundable if amended or cancelled up to 48 hours prior to the reservation.

What is your cancellation policy? caret-down

Hotel Bookings

In the event of a cancellation made within 5 days of arrival, guests will be responsible for payment in full.  For bookings of 2 rooms or more, and/or 3 nights or more, and/or special events, public holidays or discounted offers, we require a minimum of 14 days’ notice of cancellation or amendment of any reservation, otherwise guests will be responsible for payment in full.

Restaurant Bookings

Fernery: The £50 deposit, per person, is fully refundable if amended or cancelled up to 48 hours prior to the reservation. A cancellation fee of £50 per person will be charged for no shows, late cancellations or significant amendments with less than 48 hours notice.

You can modify or cancel your Fernery booking directly here. 

Artisan Rooms Restaurant and Afternoon Tea: A cancellation fee of £20 per person will be charged for no shows, late cancellations or significant amendments with less than 48 hours notice. There is no fee for cancellation with 48 hours notice.

You can modify or cancel your Artisan Rooms booking directly here. 

You can modify or cancel your Afternoon Tea booking directly here. 

 

 

Dining

What are the dining times?   caret-down

Breakfast – 8am-10:30am
Artisan Rooms (Everyday)- Lunch 12:30pm – 2pm, Dinner 6pm – 9pm
Lounge Bar Menu (Everyday) 12pm – 6pm
Afternoon Tea (Everyday) 2.30pm – 4.30pm
Fernery (Wed – Sat) 6.30pm – 9pm

Do you cater for specific dietary requirements? caret-down

All our food is prepared on the premises so we can cater for most dietary requirements with notice. Please do advise our staff of any dietary requirements and allergies when booking.

Do you offer room service? caret-down

Yes, our lounge bar menu is available for Room Service between 12pm to 9pm.

Do you offer snacks or lighter meals? caret-down

Yes, our lounge bar menu offers lighter dishes and is available from 12pm to 6pm

Is there a dress code for dinner? caret-down

We’re very relaxed at the Grove and our dress code is smart casual. We kindly request that no board shorts, sportswear, ripped jeans or flip flops are worn in the restaurants.

Do you offer corkage? caret-down

No, we don’t offer corkage.

Can external guests join resident guests for meal? caret-down

Yes, both the Fernery and Artisan restaurants are open to non-residential guests.

Do you have any private dining options? caret-down

Yes, whatever milestone you want to celebrate, we can help you host a large get-together or hold an intimate event with the closest of friends. We know how important and personal these experiences need to be for you, so talk to our team about creating the most memorable of experiences at Grove.

Do you provide packed lunches for days out? caret-down

Yes, we can provide a packed lunch or one of our ‘great outdoors’ hampers for your day out. Our reception team can help you plan this.

Dogs

Do you accept dogs? caret-down

Yes, well behaved dogs (and their owners, of course) are very welcome at Grove of Narberth. We have six dog-friendly rooms: Cottage garden suites: Master Suite Bramble (which has an open garden); Sorrel and Sage (which have rear gardens); Byre and Cwtch (which have open garden spaces); and first floor Cottage Junior Suite Elderflower (which has a ground floor terrace and garden access).

 

We have a number of dog-friendly tables in the snug section of the Artisan Restaurant. Please let us know when you book if you wish to dine with your dog so we can advise on the availability of these particular tables.

 

We kindly request that owners are considerate and respectful of other guests, as not everyone likes dogs. The upkeep of the hotel and the grounds is also an important consideration and a dog bin is available for your convenience in the car park.

Is there a charge for dogs? caret-down

We charge £20 per dog per night. Your dog will enjoy our upcycled doggy towels, blanket and very special treats. A doggy dining menu by Burns Real Dog Food is also available upon request.

We reserve the right to charge for any damage to the property for repair or replacement, and/or for any deep cleaning required, caused by your pet during your stay.

Events

Can you help plan events? caret-down

Whatever kind of event you’re looking to plan, Grove can provide the perfect venue and unrivalled personalised service for all your important occasions and celebrations throughout the year.

We can offer special packages for private dining and exclusive use, as well as larger meetings and weddings – and we’re always happy to talk through exactly what you’re looking for.

Do you host weddings? caret-down

Yes! We love to help our guests plan their dream wedding. Our dedicated events team can help you plan your dream day and we offer fully bespoke packages. Read more here and get in touch to chat to our team today. 

Do you offer exclusive use of the hotel? caret-down

We’re delighted to offer exclusive use of Grove and our gardens to you for a truly intimate and unforgettable day, whatever the occasion. Enjoy the unique experience of sharing our historic house and cottages with your family and friends, with our team focused on you and your party, in the beautiful Pembrokeshire countryside.

Do you have any meeting space for business events? caret-down

We’re happy to help you if you’re looking for somewhere private, beautiful and peaceful to host a key business meeting or product launch, or if you’re looking to host a luxury business retreat, incentive experience or team building event. We have four unique meeting room spaces for you to enjoy, together with four lounges for those impromptu catch ups or breakouts.
Get in touch with our events team to chat through your ideas.

Families

Can children dine in your restaurants? caret-down

Children are welcome to dine in the Artisan Restaurant and a special menu is available for them on request. As a relaxed and intimate venue, and for the comfort of all our guests during the evening, we seat families with children before 7 pm and kindly request that the table is vacated by 8pm.
The Fernery restaurant welcomes children over the age of 12.

Is Grove suitable for families? caret-down

Families with children of all ages are very welcome at Grove. We have plenty of outdoor games, including boules and croquet for you all to enjoy, and there are excellent local walks from the house. We’ve also created a magical fairy trail around the grounds to delight our younger guests.
Our House Master Suite, Daniel & Elizabeth, can be reserved along with an adjoining twin room, to provide a Family Suite located on a private floor within the main house of the hotel. For more information on rooms suitable for families, please call our reception team directly.

For families with young children, we can provide you with a number of CRB-checked registered childminders. Baby kits can also be provided on request, so that your room is equipped with travel cot with sheet, baby bath, changing mat and nappy bin.

Hotel

Do you offer Spa treatments? caret-down

Yes, we offer a selection of in room treatments so that you can enjoy being pampered in the privacy of your own room. Spa treatments must be booked in advance. View the spa menu here.

What car parking facilities do you have? caret-down

We have on site car parking, including disabled parking. We also have 3 electric car chargers.

Do you have a TV lounge or viewing area? caret-down

Although we do have communal lounge areas, these do not have a TV.

Pembrokeshire

How close are you to the coast and coastal path? caret-down

We are a short 20 minute drive away from Tenby and Saundersfoot where you can join the coastal path.

For more information on places to visit click here  http://thegrove-narberth.co.uk/about-us/pembrokeshire/places-to-visit/

Rooms

Do your rooms have extra spaces for sofa beds? caret-down

We have double sofabeds in a several suites. There is an additional charge of £55 per child per night B&B and £65 per adult per night B&B. We also have a Top Floor Suite which is popular with families which links Daniel & Elizabeth and Partridge rooms together with a lockable corridor door. Please call our reservations team directly so that they can advise the most suitable option.

Are there fridges and safes in the rooms? caret-down

We have fridges and safes in all rooms.

Do you have sky sports in the rooms? caret-down

Sky is available in all our rooms, which includes Sky sports channels.

Do you have cots? caret-down

We have a limited number of cots available, at no extra charge. Please let us know when you book if you wish to have a cot so we can advise on their availability.

Gifts

Can you buy a voucher for Grove? caret-down

Yes, we have many different types of gift vouchers, from dining experiences, to overnight stays, to special events. Vouchers have a 12 month validity unless for a specific event or special offer. They are delivered in a special presentation envelope and can be personalised with your own message.

Grove seen past trees and grass
a bedroom at Grove

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small pieces of delicious food with sauce

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small pieces of delicious food

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afternoon tea set

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