At Grove of Narberth we are passionate about ensuring that everyone can use and enjoy our facilities. We always aim for the highest standards of personal service and expect all our staff to anticipate and meet guests’ needs, whatever they may be. If we need to adjust to meet a guests requirements then we aim to do that in a discrete manner.
We trust that our guests understand that not all parts of these historic buildings which date back to the 15th century can be completely accessible. However, during its restoration and remodelling, every care was taken to ensure good access for all whilst protecting the character of this special place.
The information is kept up to date but as preferences always change we would appreciate your feedback to help us continue to be as accessible as possible. Our staff are all aware of these issues and are happy to discuss at all times.
Prior to your arrival
Enquiries and reservations may be made online, by phone or by email. If you do have any accessibility requirements we would be happy to advise you on the best accommodation to suit your needs.
Should you require a taxi to the hotel from the local train stations we use a reliable local company on a regular basis and we would be delighted to book them on your behalf. They do have vehicles suitable for wheelchair users if required.
Flooring
Please bear in mind that due to the age of the hotel, floor levels do vary slightly and the type of floor covering is a mixture of flagstones, wooden flooring, carpet and rugs. Where floors are polished we endeavour to use a non-slip polish to minimise the risk of slips, trips and falls. However, please be aware of possible changes in floor levels and textures as you walk around our hotel and premises.
Lighting
The hotel corridors and public areas are well lit.
If you are arriving after dark then please bear in mind that, in keeping with the hotel surroundings and to keep guests disturbances to a minimum, the outside lighting is kept minimal. Porters and Duty Managers can assist you with torches upon request.
Assistance
Our reputation for outstanding customer service means that our Duty Managers and porters are able to help with accessibility between buildings and rooms and we aim to ensure that nothing is too much trouble.
Directions to Hotel
Directions to the hotel by car or rail can be found by here.
Arrival at Grove
We have designated disable parking spaces at the front of the hotel near the drop off area. The drop off area is 30 yards from the front door if you would like to be dropped off closer to the door then a bollard can be removed on request to allow your vehicle to access right up to the front door.
The front of the hotel is accessed via the original wooden porch which has two steps, a ramp for which can be provided by our reception team on request. This gives access to the rest of the hotel and staff members are ready to assist anyone with mobility problems or in a wheelchair.
Porters and Duty Managers are available at all times and we are more than happy to help you with your luggage and will collect it from your car and deliver it to your room if preferred.
Reception Area
The large reception area offers the perfect welcome and plenty of space to turn a wheelchair. The oak parquet floors with rug are suitable for wheelchair users. A low level signing section provided on the right hand side of the Reception Desk is ideal for wheelchair users.
Inside Grove, the whole ground floor is free of steps to enable access throughout.
Lounges
All our lounge space is on the ground floor. Each of our lounge rooms have a variety of seating and tables at different heights with tables positioned to maximise freedom of movement. Although we have a bar we also serve you at your seat.
The panelled room, main sitting room and library entrance doors are 890mm wide. Staff are always available to help you obtain books from the library bookcase for you to enjoy at your leisure.
Front of House Terrace
Seating is available outside on a level area. All chairs to the front terrace have support arms.
Stairs
The stairs are carpeted without contrasting edges. Guests should be aware that handrails are not always available to both sides, particularly in narrower sections, and so please take care.
Garden Room
This room is at the rear of the main house. Access is available out to the patio via a single shallow step.
Public bathrooms
Unisex fully accessible toilets are located on the ground floor of the hotel. Separate male and female cubicles are also available.
Bedrooms
Our recently renovated Bramble Suite is one of our most comfortable suites and fully accessible. This suite is conveniently located on the ground floor of Poyer’s Cottage which is linked to the main house via a ramped access. The Bramble Suite is also the closest room to our reception for the comfort of our guests.
The Bramble Suite is adapted to meet full accessibility requirements featuring wide doors, panic alarms in the bathroom, wheelchair accessible bath with transfer area, wet room monsoon shower and toilets.
Ramped access is also provided through French doors onto a private garden terrace for your enjoyment.
Hotel gardens and grounds
The hotel grounds offer excellent walking opportunities. Grove is located in a glade with sloping ground in many areas. Whilst some of the paths are tarmaced others have gravel with steel edging. We continue to work towards having suitable paths for access by all.
Guest Information
All our rooms have full guest information. Text can be enlarged if required on request and brought to your room.
Evacuation
Details of our evacuation procedures can be found in guest bedrooms. In the event of evacuation the alarm bell will ring continuously and if you require assistance for evacuating please notify reception upon arrival. The assembly point is at the front of the hotel.
Guide and Assistance Dogs
Registered assistance dogs are allowed throughout the hotel.
Relaxing, Dining and Food
Background music is played in all the public areas of the hotel. We offer full waiter service and will cater for any special needs upon request.
Our Chefs are able to cater for any special dietary or allergy requirements that are required with notice. Please ensure that you inform our reservations team of your requirement either at time of booking or in advance of your arrival.
Not all ingredients are detailed in our menus therefore if you would like more information about the ingredients used please ask our waiting staff who will be happy to assist.
Television
All televisions benefit from subtitles.
Medication
Small fridges are available in all of our guest rooms.
Feedback
Customer feedback is very important to us here at Grove. We have tried to be as accurate as possible and have included as much detail as we can, however, we welcome your feedback to continuously improve on the information we provide.
