Accessible Stays

Enquiries and reservations may be made online, by phone or by email. If you do have any accessibility requirements we would be happy to advise you on the best accommodation to suit your needs.

Should you require a taxi to the hotel from the local train stations we use a reliable local company on a regular basis and we would be delighted to book them on your behalf. They do have vehicles suitable for wheelchair users if required.

Please bear in mind that due to the age of the hotel, floor levels do vary slightly and the type of floor covering is a mixture of flagstones, wooden flooring, carpet and rugs. Where floors are polished we endeavour to use a non-slip polish to minimise the risk of slips, trips and falls. However, please be aware of possible changes in floor levels and textures as you walk around our hotel and premises.

The hotel corridors and public areas are well lit.

If you are arriving after dark then please bear in mind that, in keeping with the hotel surroundings and to keep guests disturbances to a minimum, the outside lighting is kept minimal. Porters and Duty Managers can assist you with torches upon request.

Our reputation for outstanding customer service means that our Duty Managers and porters are able to help with accessibility between buildings and rooms and we aim to ensure that nothing is too much trouble.

Directions to the hotel by car or rail can be found by here.

We have designated disable parking spaces at the front of the hotel near the drop off area. The drop off area is 30 yards from the front door if you would like to be dropped off closer to the door then a bollard can be removed on request to allow your vehicle to access right up to the front door.

The front of the hotel is accessed via the original wooden porch which has two steps, a ramp for which can be provided by our reception team on request. This gives access to the rest of the hotel and staff members are ready to assist anyone with mobility problems or in a wheelchair.

Porters and Duty Managers are available at all times and we are more than happy to help you with your luggage and will collect it from your car and deliver it to your room if preferred.

The large reception area offers the perfect welcome and plenty of space to turn a wheelchair. The oak parquet floors with rug are suitable for wheelchair users. A low level signing section provided on the right hand side of the Reception Desk is ideal for wheelchair users.

Inside Grove, the whole ground floor is free of steps to enable access throughout.

All our lounge space is on the ground floor. Each of our lounge rooms have a variety of seating and tables at different heights with tables positioned to maximise freedom of movement. Although we have a bar we also serve you at your seat.

The panelled room, main sitting room and library entrance doors are 890mm wide. Staff are always available to help you obtain books from the library bookcase for you to enjoy at your leisure.

Seating is available outside on a level area. All chairs to the front terrace have support arms.

The stairs are carpeted without contrasting edges. Guests should be aware that handrails are not always available to both sides, particularly in narrower sections, and so please take care.

Unisex fully accessible toilets are located on the ground floor of the hotel. Separate male and female cubicles are also available.

The hotel grounds offer excellent walking opportunities. Grove is located in a glade with sloping ground in many areas. Whilst some of the paths are tarmaced others have gravel with steel edging. We continue to work towards having suitable paths for access by all.

All our rooms have full guest information. Text can be enlarged if required on request and brought to your room.

Details of our evacuation procedures can be found in guest bedrooms. In the event of evacuation the alarm bell will ring continuously and if you require assistance for evacuating please notify reception upon arrival. The assembly point is at the front of the hotel.

Registered assistance dogs are allowed throughout the hotel.

All televisions benefit from subtitles.

Small fridges are available in all of our guest rooms.

Customer feedback is very important to us here at Grove. We have tried to be as accurate as possible and have included as much detail as we can, however, we welcome your feedback to continuously improve on the information we provide.