Frequently Asked Questions
We have compiled the below list of frequently asked questions ahead of your stay.
We have one room available on the ground floor called Bramble. It has a super king bed that can be twinned, walk in shower and low bath all on one level. An accessible wardrobe is also available in a spacious dressing room area. For further accessibility information, click here.
We do not, however the team are always on hand a to help you with your luggage.
Amenities
Wine, Champagne, flowers and chocolates are all available to order in advance. If you’d like to order any of these items, we’d appreciate it if you give us 1 week’s advanced notice.
Arrival
Check in is from 3pm and check out is at 11am.
Yes, you can always request this directly with our reservations team, who will be happy to advise on availability.
Booking
We charge a 50% deposit. Rooms and stays booked as part of a special promotional offer should be paid in full upon booking and are non-refundable, but they can be transferred to an alternative date.
A £50 deposit, per person, is required on booking, which will be credited to your final bill. The deposit is fully refundable if amended or cancelled up to 72 hours prior to the reservation.
wherever possible.
- Cancellations made more than 14 days prior to arrival will receive a full refund of the deposit paid.
• Cancellations made between 14 days and 72 hours before arrival will receive a credit for the full booking amount, which can be used towards a future stay at Grove, subject to availability.
• Cancellations made within 72 hours of arrival, or in the case of a no-show, will be charged in full.
For bookings of two rooms or more, stays of three nights or more, special events, public holidays or discounted offers, these terms will apply unless otherwise stated at the time of booking.
The £50 deposit, per person, is fully refundable if amended or cancelled up to 72 hours prior to the reservation. A cancellation fee of £50 per person will be charged for no shows, late cancellations or significant amendments with less than 72 hours notice.
You can modify or cancel your Fernery booking directly here.
A cancellation fee of £20 per person will be charged for no shows, late cancellations or significant amendments with less than 72 hours notice. There is no fee for cancellation with 72 hours notice.
You can modify or cancel your Artisan Rooms booking directly here.
Dining
Breakfast – 8am-10:30am
Artisan Rooms Brasserie Lunch (Wednesday-Sunday, seasonal opening hours apply, check here for the current opening days)– Lunch 12:00pm – 2pm,
Artisan Rooms Brasserie Dinner (everyday) 6pm – 9pm
Lounge Bar Menu (Everyday) 11am – 12am
Afternoon Tea (Wednesday-Sunday, seasonal opening hours apply, check here for the current opening days) 2.30pm – 4.00pm
Fernery (Wednesday–Saturday) 6.30pm – 9pm
We serve a 2-course a la carte full Welsh breakfast at Grove.
All our food is prepared on the premises so we can cater for most dietary requirements with notice. Please advise our staff of any dietary requirements and allergies when booking.
Yes, our lounge bar menu is available for Room Service between 12pm to 9pm.
Yes, our lounge bar menu offers lighter dishes and is available from 12pm to 6pm
We’re very relaxed at Grove and our dress code is smart casual. We kindly request that no board shorts, sportswear, ripped jeans or flip flops are worn in the restaurants.
No, we don’t offer corkage.
Yes, both the Fernery and Artisan restaurants, along with Afternoon Tea and our bar and lounge menu are open to non-residential guests.
Yes, whatever milestone you want to celebrate, we can help you host a large get-together or hold an intimate event with the closest of friends. We know how important and personal these experiences need to be for you, so talk to our team about creating the most memorable of experiences at Grove.
Yes, we can provide a packed lunch or one of our ‘great outdoors’ hampers for your day out. Our reception team can help you plan this.
Dogs
Yes, well behaved dogs (and their owners, of course) are very welcome at Grove of Narberth. We have six dog-friendly rooms in our cottages: Signature Suite Bramble (which has an open garden); Cottage Garden Suites Sorrel and Sage (which have rear gardens) and Byre and Cwtch (which have open garden spaces); and first floor Cottage Junior Suite Elderflower (which has a ground floor terrace and garden access).
Dog-friendly rooms must be booked directly with the reservations team, and cannot be booked online. Please get in touch via email or phone to enquire about options for dog-friendly rooms.
We kindly request that owners are considerate and respectful of other guests, as not everyone likes dogs. The upkeep of the hotel and the grounds is also an important consideration, and a dog bin is available for your convenience in the car park.
We have several dog-friendly tables in the snug section of the Artisan Restaurant. Please let us know when you book if you wish to dine with your dog so we can advise on the availability of these tables.
We charge £30 per dog per night. Your dog will enjoy our doggy towels, blanket and very special treats. A doggy dining menu by Burns Real Dog Food is also available upon request.
We reserve the right to charge for any damage to the property for repair or replacement, and/or for any deep cleaning required, caused by your pet during your stay.
Events
Whatever kind of event you’re looking to plan, Grove can provide the perfect venue and unrivalled personalised service for all your important occasions and celebrations throughout the year.
We can offer special packages for private dining and exclusive use, as well as larger meetings and weddings – and we’re always happy to talk through exactly what you’re looking for.
Yes! We love to help our guests plan their dream wedding in Pembrokeshire. Our dedicated events team can help you plan your dream day, and we offer fully bespoke packages. See our wedding brochure here and get in touch to chat to our team today.
We’re delighted to offer exclusive use of Grove and our gardens to you for a truly intimate and unforgettable day, whatever the occasion. Enjoy the unique experience of sharing our historic house and cottages with your family and friends, with our team focused on you and your party, in the beautiful Pembrokeshire countryside.
We’re happy to help you if you’re looking for somewhere private, beautiful and peaceful to host a key business meeting in Pembrokeshire, or if you’re looking to host a luxury business retreat, incentive experience or team building event. We have four unique meeting room spaces for you to enjoy, together with four lounges for those impromptu catch ups or breakouts.
Get in touch with our events team to chat through your ideas.
Families
Children are welcome to dine in the Artisan Restaurant, and a special menu is available for them on request. We are a relaxed and intimate venue, and for the comfort of all our guests during the evening, we seat families with children before 7 pm and kindly request that the table is vacated by 8 pm.
The Fernery restaurant welcomes children over the age of 12, but please note we do not offer a children’s menu.
Families with children of all ages are very welcome at Grove. We have plenty of outdoor games, including boules and croquet for you all to enjoy, and there are excellent local walks from the house. We’ve also created a magical fairy trail around the grounds to delight our younger guests.
Our House Signature Suite, Daniel & Elizabeth, can be reserved along with Partridge, an adjoining twin room, to provide a Family Suite located on a private floor within the main house of the hotel. We also have a couple of rooms within the main house that can hold an extra bed. Our cottage suites lend themselves well to being reserved in pairs to give families a little extra outdoor space. Several of our cottage suites have private gardens, or you could take upstairs and downstairs cottage suites to stay close to one another. For more information on rooms suitable for families, please call our reception team directly.
We also offer complimentary children’s teepees (subject to availability) in your room for our youngest guests, perfect for little ones to enjoy a cosy and fun space of their own. These charming teepees come with soft blankets and cushions, creating a magical hideaway where kids can read, play, or simply relax.
Baby kits can also be provided on request, so that your room is equipped with travel cot (you would need to bring your own mattress and sheet for the cot), baby bath, changing mat and nappy bin.
While we don’t offer babysitting services directly, we can help you organise an external babysitter from our recommended list.
We offer a washing and ironing service for Grove of Narberth hotel guests, and our housekeeping have a 36-hour turn around on these items.
Hotel
Yes, we offer a selection of in room treatments so that you can enjoy being pampered in the privacy of your own room. Spa treatments must be booked in advance. View the spa menu here.
We do not have a gym on-site, but there are plenty of outdoor activities nearby for guests to enjoy. We do have e-bikes for rental during your stay, which can be booked directly with the reservations team.
We have on site car parking, including disabled parking.
We also have three universal type 2 charging points, which can charge any type 2 electric vehicle and which use 100% renewable energy. We provide a fair price for charging.
Grove is also marked as an accessible location on the map for destination charging in Pembrokeshire for the benefit of our visiting guests.
Although we do have communal lounge areas, these do not have a TV.
You can find our hotel at: Grove of Narberth, Molleston, Narberth, Pembrokeshire, Wales, SA67 8BX
You can email our reservations team through reservations@grovenarberth.co.uk, or give us a call on +44 (0)1834 860 915.
Grove of Narberth first opened in 2008 as a small B&B with four bedrooms and four self-catering cottages. Through careful restoration and continued reinvestment, it has since evolved into the five-star, 25-bedroom hotel with two restaurants it is today.
Grove of Narberth is owned by Neil Kedward and Zoe Kedward, founders of the Seren Collection, a group of award-winning Welsh hospitality venues.
Pembrokeshire
We are a short 20 minute drive away from Tenby and Saundersfoot where you can join the coastal path.
For more information on places to visit near Grove click here.
Our Guest Experience Team will be happy to arrange memorable activities and experiences in Pembrokeshire. From boat trips and tours, to foraging and crafts, there is so much to experience near Grove of Narberth.
Rooms
We have double sofabeds in a several suites. There is an additional charge of £55 per child per night B&B and £65 per adult per night B&B. We also have a Top Floor Suite which is popular with families which links Daniel & Elizabeth and Partridge rooms together with a lockable corridor door. Please call our reservations team directly so that they can advise the most suitable option.
We have fridges and safes in all rooms.
We have a limited number of cots available, at no extra charge. Please let us know when you book if you wish to have a cot so we can advise on their availability.
At Grove of Narberth, we integrate eco-friendly practices into everything we do, earning a Gold Award from Green Tourism UK. We source 80% of our food locally, often from our own kitchen gardens, and use renewable energy for all our electricity. We also have a biomass boiler and solar panels for energy efficiency.
Even our spring water is sourced from our own boreholes, and we donate a portion of proceeds from water bottles to charity. Additionally, we actively recycle, compost, and support biodiversity through tree planting and wildlife ponds. We are committed to reducing our environmental impact and offer guests the option to contribute by planting a tree for each room cleaning skipped through our partnership with the Hotels for Trees Foundation.
Yes! Make the most of your stay at Grove of Narberth with one of our seasonal offers. From romantic dining extras to guided tours and experiences on the Pembrokeshire coast.
Gifts
Yes, we have many different types of gift vouchers, from dining experiences, to overnight stays, to special events. Vouchers have a 12 month validity unless for a specific event or special offer. They can be purchased in a special presentation envelope directly from our reservations team, or bought online, with postal, email and download options for delivered.