We’re delighted to announce that our hotel director, Thomas Agius Ferrante, has been promoted to ‘Director of Operations’ of Seren.
In this new role, Thomas will oversee all operational aspects of the Seren collection of venues, with a particular focus at this time on our new hotel Penmaenuchaf and Grove of Narberth, with both Hotel Managers reporting directly to him. The day-to-day management of the Grove will now be in the very capable hands of Karen Weisheit, who was recently promoted to Hotel Manager and has worked at Grove for over 5 years. Penmaenuchaf will be managed in the short to medium term by Louise Lewis, who has worked within the Seren collection of businesses for almost 10 years. Louise was formerly General Manager of Grove of Narberth prior to Thomas joining in 2019.
Since joining the Grove of Narberth in February 2019, Thomas has overseen a huge transformation at the hotel, helping Grove and the wider group of Seren achieve national recognition with both guests and industry colleagues, firstly with the award of 5 stars and more recently, being awarded ‘Independent UK Hotel of the Year, 2022’ at the Cateys.
Thomas’ naturally warm personality and cheeky smile help to create a relaxed atmosphere wherever he is, ensuring that guests and colleagues alike feel comfortable and at ease. Yet, Thomas also has a sharp eye for detail and a firm grasp of the numbers which has been instrumental in driving quality and revenue enhancements at the Grove in recent years.
In 2022, Thomas completed the Master Inn Holders St Julian’s Scholars course. He has also been harnessing strong relationships with the local industry and educational community as a member of the South West Wales Tourism Forum, to promote hospitality as a career of choice for future hospitality professionals in the region.
Much loved by his team members, we all congratulate Thomas on this promotion.
